Refunds & cancellations
Last updated 14 October 2026. Elevate Learning · elevatelearning.us
- 01
In short
Cancel at least 24 hours before a class and it costs nothing. Cancel later, or miss it, and the class may be charged. If we or your teacher cancel, you are never charged. Unused prepaid points can be refunded as set out below.
- 02
The free first class
Each child's first class in a subject is free. If we cancel it, or it is cancelled by the teacher or an admin, it is not used up and can be rebooked.
- 03
Cancelling 24 hours or more ahead
Free. You can cancel a booked class yourself from My classes. Nothing is charged, and any points held for the class go back to your balance in full.
- 04
Cancelling less than 24 hours ahead, or missing a class
The teacher has already set the time aside, so the class may be charged. If you paid with prepaid points, a late cancellation costs 90 points ($9) and the rest of the class's points go back to you; a class that is missed without any notice counts as taken and its points are used. If you pay class by class, a late cancellation or no-show may be billed for the session.
These requests go through your teacher or an admin, who can waive the charge, for example for illness, an emergency, or a technical problem on our side. Just ask; we would rather be fair than strict.
- 05
When we cancel or move a class
If a teacher or an admin cancels, you are not charged and any points held for the class go back to you in full, with no fee. If a class can't go ahead because of a problem on our side (for example the video fails and can't be fixed), we will rebook it or return its points.
- 06
Prepaid points: refunds and expiry
Prepaid points are bought in advance and used for classes. If you decide you don't want the points you haven't used:
- Points you paid for are refunded at 100% of what they cost if you ask within 30 days of buying them, and 90% after that.
- Bonus points that came with a plan are a free extra and can't be refunded.
- Points held for a class that is booked can't be refunded until the class is cancelled or has happened.
- Points expire 12 months after your most recent purchase.
- 07
How to ask for a refund or a waiver
Tell your teacher or any Elevate Learning admin. You can email sibtainsaleh02@gmail.com, message your child's teacher or any Elevate Learning admin, or, once signed in, use Profile → Your data. We will reply as soon as we can, and arrange any refund with you directly.
Also read
This page is a plain-language description of how Elevate Learning works. It isn't a substitute for legal advice, and where the law gives you rights that are stronger than what is written here, those rights apply.